Posted Date : January 06,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-39811
Government Authority located in Indiana; USA based organization looking for expert vendor for microtransit software.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide microtransit software
- The administrative/dispatching platform shall be internet browser/cloud-based SaaS with a minimum of 8 user accounts,
- The platform shall be built on an open API for integration into other services,
- The platform shall be customizable for the comingling of multiple service modes and passenger categories, including microtransit, paratransit, and first mile last mile,
- The platform shall offer scalability of service, with the ability to modify existing zones and create new zones. These functions must be available to the agency within
the platform,
- The suite of products available within the solution shall include a dispatching platform and mobile applications for vehicle operators and customers,
- The platform shall provide service performance reporting, such as ridership, schedule adherence, and other standard reports. The reports shall be exportable to
an interactive file format such as Excel. The system will differentiate on-demand and paratransit passenger trip data,
- The platform shall provide reports that meet National Transit Database requirements. The reports shall be exportable to an interactive file format such as Excel. The system will differentiate on-demand and paratransit passenger trip data,
- The vendor shall provide user and technical support via a regular support line during published support hours,
- The platform shall allow the agency to customize branding elements of the customer mobile application,
- The vendor shall provide marketing and advertising materials designed to inform customers of the availability of a new service type and training for those interested
in using the new service,
- Customer management:
- The platform shall allow manual entry of customer information by agency staff. When entering data, the system shall alert the user if there is an existing customer
account entry under the same name,
- The platform shall allow entry of relevant customer health information, including disability aid tools such as mobility devices, service animals, ect. The platform shall
allow entry of the name, address and phone number and the information of a caregiver for paratransit customers, if applicable,
- The platform shall allow the agency to create accounts on behalf of customers,
- The platform shall automate paratransit customer eligibility status correspondence by sending emails or other appropriate functions regarding customer assessments,
appeals, eligibility denial, and/or eligibility approval,
- Trip Booking & Scheduling:
- The platform shall support booking both subscription/recurring and pre-scheduled demand response trips.
- The platform shall store multiple address entries for frequently used destinations to allow dispatchers to quickly complete manual trip bookings.
- The platform shall allow trips to be booked only within predetermined scheduling windows.
- The platform shall allow trips to be booked by desired arrival or departure times,
- Dispatching Interface:
- The platform shall have a map-based user interface and shall display real-time vehicle location, vehicle load, schedule adherence, driver status, and vehicle status.
- The platform shall allow for communication between the dispatcher and vehicle operator, with predetermined question and response options. The platform shall
also allow the dispatcher to send custom messages to vehicle operators,
- Vehicle Operator Interface:
- The operator application shall display turn-by-turn directions with street names and mileage until next movement while the operator is en route to a passenger pick up
and/or while a trip is in progress.
- If the platform adds a passenger pick up mid-trip, the directions will automatically update with minimal input from the operator,
- Customer Interface:
- The customer application shall be available for download from the Google Play Store and Apple App Store. The application shall be compatible for Android and Apple
devices.
- The application shall allow customers to create and modify their account and store personal and payment information free of agency intervention.
(2) All the questions must be submitted no later than February 1, 2021
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 15,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
![]()
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-39811
Government Authority located in Indiana; USA based organization looking for expert vendor for microtransit software.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide microtransit software
- The administrative/dispatching platform shall be internet browser/cloud-based SaaS with a minimum of 8 user accounts,
- The platform shall be built on an open API for integration into other services,
- The platform shall be customizable for the comingling of multiple service modes and passenger categories, including microtransit, paratransit, and first mile last mile,
- The platform shall offer scalability of service, with the ability to modify existing zones and create new zones. These functions must be available to the agency within
the platform,
- The suite of products available within the solution shall include a dispatching platform and mobile applications for vehicle operators and customers,
- The platform shall provide service performance reporting, such as ridership, schedule adherence, and other standard reports. The reports shall be exportable to
an interactive file format such as Excel. The system will differentiate on-demand and paratransit passenger trip data,
- The platform shall provide reports that meet National Transit Database requirements. The reports shall be exportable to an interactive file format such as Excel. The system will differentiate on-demand and paratransit passenger trip data,
- The vendor shall provide user and technical support via a regular support line during published support hours,
- The platform shall allow the agency to customize branding elements of the customer mobile application,
- The vendor shall provide marketing and advertising materials designed to inform customers of the availability of a new service type and training for those interested
in using the new service,
- Customer management:
- The platform shall allow manual entry of customer information by agency staff. When entering data, the system shall alert the user if there is an existing customer
account entry under the same name,
- The platform shall allow entry of relevant customer health information, including disability aid tools such as mobility devices, service animals, ect. The platform shall
allow entry of the name, address and phone number and the information of a caregiver for paratransit customers, if applicable,
- The platform shall allow the agency to create accounts on behalf of customers,
- The platform shall automate paratransit customer eligibility status correspondence by sending emails or other appropriate functions regarding customer assessments,
appeals, eligibility denial, and/or eligibility approval,
- Trip Booking & Scheduling:
- The platform shall support booking both subscription/recurring and pre-scheduled demand response trips.
- The platform shall store multiple address entries for frequently used destinations to allow dispatchers to quickly complete manual trip bookings.
- The platform shall allow trips to be booked only within predetermined scheduling windows.
- The platform shall allow trips to be booked by desired arrival or departure times,
- Dispatching Interface:
- The platform shall have a map-based user interface and shall display real-time vehicle location, vehicle load, schedule adherence, driver status, and vehicle status.
- The platform shall allow for communication between the dispatcher and vehicle operator, with predetermined question and response options. The platform shall
also allow the dispatcher to send custom messages to vehicle operators,
- Vehicle Operator Interface:
- The operator application shall display turn-by-turn directions with street names and mileage until next movement while the operator is en route to a passenger pick up
and/or while a trip is in progress.
- If the platform adds a passenger pick up mid-trip, the directions will automatically update with minimal input from the operator,
- Customer Interface:
- The customer application shall be available for download from the Google Play Store and Apple App Store. The application shall be compatible for Android and Apple
devices.
- The application shall allow customers to create and modify their account and store personal and payment information free of agency intervention.
(2) All the questions must be submitted no later than February 1, 2021
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 15,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$