(1) Vendor needs to provide customer relationship management system.– Developing consumer engagement and collecting meaningful customer data by using a unified customer management system.– Provide information on ease of use for mobile and desktop applications.– Customer Relationship Management: s to establish a centralized internal control system as well.– Customer relationship management that will be a repository for customers and players to enter personally identifiable information into a secure website to gain a second chance or other type of entry into national, multi–jurisdictional promotions offered by all or a subset of agency members and other lotteries.– The ability to manage ticket submissions is required (i.e., certain tickets may be eligible for participation in a second–chance drawing).– The system will need to operate 24/7/52 with lottery and player support services managed timely by the successful vendor.– Provide specific experience in, and system requirements for securing the data that is provided by users.– Provide the methodology and process(es) used, and a proposed implementation schedule (number of days, weeks, or months), including milestones– Ongoing Management, Operation, and Support(2) All questions must be submitted no later than February 2, 2024.(3) The contract period will be for five years.
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